Refund policy

RETURN & REFUND POLICY – REV UP STORE

Last Updated: [Insert Date]

At Rev Up Store, we are committed to providing quality products and a reliable shopping experience. This Return & Refund Policy is in accordance with the South African Consumer Protection Act (CPA), Act 68 of 2008.

1. GENERAL OVERVIEW

We want you to be satisfied with your purchase. If you are not entirely happy, you may be eligible for a return, refund, or exchange under the conditions outlined below.

2. 7-DAY RETURN WINDOW (UNOPENED GOODS)

You may return eligible products within 7 (seven) calendar days of receiving your order if:

  • The item is unused and in original packaging
  • All accessories, manuals, and parts are included
  • The product is in resellable condition

Important: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly supplied.

3. DEFECTIVE OR FAULTY GOODS

In line with the CPA (Section 56 – Implied Warranty of Quality), you may return a product if it is:

  • Defective
  • Not functioning as intended
  • Damaged upon arrival

You may choose:

  • A repair
  • A replacement
  • A refund (if repair/replacement is not possible)

Claims must be made within a reasonable time after delivery.

4. CHANGE OF MIND RETURNS

We may accept returns for “change of mind” at our discretion, provided:

  • The item is unused
  • Packaging is unopened and intact
  • Return is requested within 7 days

A handling/restocking fee may apply (up to 15%).

5. NON-RETURNABLE ITEMS

We do not accept returns on:

  • Items that have been used or installed
  • Products damaged due to misuse or negligence
  • Clearance or final sale items (if applicable)
  • Items without original packaging

6. RETURN PROCESS

To initiate a return:

  1. Contact us at: revup@gmail.com
  2. Provide proof of purchase and product images (if applicable)
  3. Wait for return approval and instructions
  4. Send the item back in original condition

Returns sent without approval may be rejected.

7. REFUNDS

Approved refunds will be processed within 7–14 business days after inspection of the returned item.

Refunds will be issued via the original payment method unless otherwise agreed.

8. DELIVERY & SHIPPING LIABILITY

  • We are not responsible for delays caused by courier services once dispatched.
  • Risk passes to the customer once the parcel has been delivered to the courier (unless otherwise required by law).

9. LEGAL RIGHTS (SOUTH AFRICA)

Nothing in this policy limits your rights under the Consumer Protection Act (CPA). Where any conflict arises, South African law will take precedence.

10. CONTACT DETAILS

For returns or support:

Rev Up Store
📧 revup@gmaill.com