Shipping policy

SHIPPING POLICY – REV UP STORE

OVERVIEW

At Rev Up Store, we aim to deliver your order as quickly and efficiently as possible. This Shipping Policy explains how your order is processed, shipped, and delivered.

By placing an order with us, you agree to the terms outlined below.

PROCESSING TIME

All orders are processed within 1–3 business days after payment has been confirmed.

Orders are not processed or shipped on weekends or public holidays.

DELIVERY TIME

Once your order has been processed and dispatched, delivery will take approximately:

📦 8–11 business days (South Africa wide)

Delivery times are estimates only and may vary depending on location, courier demand, or external factors.

COURIER SERVICE

We use Aramex Store-to-Door as our trusted delivery partner.

Once your order has been handed over to Aramex, it is in their care and subject to their delivery timelines and procedures.

TRACKING INFORMATION

Once your order has been shipped, you will receive a tracking number via email or WhatsApp so you can monitor your delivery status.

DELIVERY DELAYS

While we strive to ensure timely delivery, delays may occasionally occur due to:

  • High courier volumes
  • Weather conditions
  • Public holidays
  • Customs or regional disruptions
  • Address errors provided by the customer

Rev Up Store is not liable for delays caused by courier services or external factors beyond our control.

INCORRECT ADDRESS DISCLAIMER

It is the customer’s responsibility to ensure that all shipping details are correct.

We are not responsible for orders delivered to incorrect or incomplete addresses provided at checkout.

If an order is returned due to an incorrect address, additional shipping fees may apply for re-delivery.

LOST OR DAMAGED PARCELS

If your parcel arrives damaged or is lost in transit:

  • Please contact us immediately at revup@gmail.com
  • We will assist you in lodging a claim with Aramex

Please note: responsibility transfers to the courier once the parcel has been dispatched.

RISK & LIABILITY

Once your order has been handed over to the courier, risk of loss or damage passes to the customer, as permitted under applicable South African law.

CONTACT INFORMATION

For any shipping-related queries:

📧 revup@gmail.com
📍 Rev Up Store (South Africa)